Your AV technicians fix systems.
Your AI handles the front line.
An AI service-desk receptionist built for commercial audiovisual businesses. Capture incoming support calls, qualify programming requests, collect room and equipment details, and automate follow-up while your technicians stay on the job.
Designed exclusively for commercial AV integrators, control programmers, DSP specialists, installation firms, and managed AV support teams. Human escalation is available when configured.
Stop pulling AV professionals away from billable technical work.
Missed calls
When a project manager or lead programmer is commissioning a room, the AI can answer new support and project inquiries instead of sending callers to voicemail.
Repetitive questions
Service coverage, remote-support availability, meeting-room issues, supported control platforms, and callback requests can be answered consistently using your approved information.
Scattered follow-ups
Turn vague voicemails into structured AV tickets with site, room, equipment, symptoms, urgency, and contact details—then notify the responsible team.
From an incoming AV service call to a technician-ready request.
Your installers may be on ladders, your programmers may be commissioning control systems, and your service coordinator may be juggling open tickets. A configured AI receptionist can gather the essential details while your team stays focused.
Meeting room display has no image
Site, room, system, symptoms & urgency
CRM record, alert or helpdesk integration
Prepared for triage and scheduling
AV Service & Maintenance
Capture meeting-room outages, recurring device faults, warranty questions, service agreement details, and after-hours calls.
AV Integration & Projects
Qualify boardroom upgrades, divisible-room installations, equipment refreshes, site surveys, and project estimate inquiries.
Control Programming & DSP
Gather Crestron, Q-SYS and Biamp support requests, UCI changes, DSP adjustments, system model details, and programming consultation needs.
The AI handles intake and approved routine questions; it does not remotely change configurations, guarantee a fix, or dispatch technicians without an approved integration and authorization.
See an AV-specific support call demonstration.
This illustrative video follows a facilities manager reporting a meeting-room touchpanel problem. It demonstrates information gathering and escalation—not a live customer call or a verified connected CRM workflow.
Try Our Live AI Voice Agent
Make your business easier to run.
Suggested launch pricing from AV Institute. One AV business location per package. Monthly usage allowance, overages, integrations, and service scope are finalized in your proposal.
Starter
AV service intake after hours.
- One AI agent for basic inquiries
- AV support inquiry and site intake
- Business notifications
- Basic monthly summary
Business
Move AV calls into your service workflow.
- Customized AI receptionist
- AV-specific CRM fields and tags
- Site survey and consultation requests
- Website widget configuration
- Monthly optimization review
Advanced
Advanced AV service desk workflows.
- System, site and SLA-priority intake
- Programming vs. field-service routing
- Helpdesk/work-order integrations where supported
- Expanded reporting and support
Monthly service pricing is proposed, not a claim of unlimited calling. Phone charges, AI minutes, integration costs, and optional setup services may be additional. No purchase is processed on this page.
“What is something that you do manually in your AV business that you wish you could automate?”
Maybe your service coordinator manually creates work orders, asks callers for device models, routes Crestron or Q-SYS tickets, follows up on proposals, or schedules site surveys. Tell us the AV workflow you want off your plate.
What commercial AV leaders ask us.
Can we keep our current business phone number?
Often yes. A supported forwarding or phone-provider arrangement may route calls to the AI without changing your public number. We verify it for each company.
Will this replace our service coordinator or AV technicians?
No. It reduces repetitive intake and scheduling work. Your technicians and coordinators still make technical decisions, approve dispatches, and handle critical troubleshooting.
Can customers talk to it on our existing website?
When supported and configured, a HighLevel Voice AI widget can be embedded on an existing site using its custom code section.
Can it book site surveys and service consultations?
Yes, when approved calendars and booking actions are integrated and tested. It must not claim a technician is dispatched or a service visit is confirmed unless the corresponding action succeeds.
Built for integrators, programmers, and commercial AV service teams.