Terms and Conditions

Effective Date: September 29, 2026
Last Updated: September 29, 2026

Welcome to AV Institute. These Terms and Conditions govern your use of the AV Institute website, training programs, digital content, professional services, and related products and services.

By accessing our website, submitting a form, purchasing a product or service, enrolling in a training program, or otherwise using our services, you agree to these Terms and Conditions.

1. About AV Institute

AV Institute provides audiovisual education, training, programming, consulting, troubleshooting, technical support, and related professional AV services.

Services may include, but are not limited to:

AV programming and troubleshooting

Crestron programming and support

User interface development and modifications

DSP programming and support

Biamp and QSC/Q-SYS related services

AV system troubleshooting

Design and technical support

Remote AV support

AV education and training

Online and in-person courses

Workshops and bootcamps

Educational resources and digital materials

The availability and scope of services may change at any time.

2. Website Use

You agree to use this website only for lawful purposes.

You may not attempt to disrupt the operation or security of the website, gain unauthorized access to systems or accounts, introduce malicious software, misuse forms or communication systems, copy protected materials without authorization, or use AV Institute content for unlawful purposes.

We reserve the right to restrict or terminate access to the website when misuse is suspected.

3. Professional AV Services

Professional AV services may require an assessment, consultation, written estimate, proposal, statement of work, service agreement, or other documentation before work begins.

Pricing displayed on the website may represent starting prices only. Final pricing may depend on project scope, equipment, programming requirements, complexity, location, travel, scheduling, third-party systems, and other project-specific factors.

Additional work requested outside the agreed scope may result in additional charges.

4. Estimates and Quotes

Unless otherwise stated, estimates and quotes are based on the information available when they are prepared.

Changes in project scope, equipment, system configuration, site conditions, client requirements, or other circumstances may affect the final cost.

A separate proposal, service agreement, or statement of work may contain additional terms that apply to a specific project.

5. Payments

Payment terms will be communicated at the time of purchase, enrollment, proposal acceptance, or service agreement.

Depending on the service, AV Institute may require deposits, milestone payments, recurring payments, tuition installments, or payment in full.

Clients and students are responsible for providing accurate billing information and making payments by the applicable due dates.

Failure to make required payments may result in suspension of services, training access, course access, technical support, or project work.

6. Training Programs and Courses

AV Institute training programs are intended to provide education and practical exposure to audiovisual technologies and concepts.

Course content, instructors, schedules, assignments, software, equipment, learning activities, and program structure may be modified when reasonably necessary to improve or maintain the program.

Enrollment in an AV Institute program does not guarantee employment, certification from a third-party manufacturer, a specific salary, career advancement, business opportunities, or any particular professional outcome.

Any third-party certifications are governed by the requirements of the organization issuing the certification.

7. Student Responsibilities

Students are responsible for participating in their training, completing assignments when required, following course instructions, maintaining appropriate conduct, and obtaining any equipment or software specifically identified as a student responsibility.

AV Institute reserves the right to remove a participant from a program for disruptive, abusive, fraudulent, unlawful, or inappropriate conduct.

8. Intellectual Property

Unless otherwise stated, AV Institute owns or has permission to use the content provided through its website and educational programs.

This may include:

Videos

Training materials

Course presentations

Diagrams

Signal-flow drawings

Programming examples

Worksheets

Assessments

Templates

Graphics

Written materials

Downloads

Educational projects

Purchasing or accessing AV Institute materials does not transfer ownership of the intellectual property.

Materials are provided for the purchaser's or enrolled student's personal educational or authorized business use unless otherwise stated.

You may not reproduce, sell, redistribute, publish, upload, sublicense, or commercially exploit AV Institute materials without written permission.

9. Programming Examples and Educational Projects

Programming examples, signal-flow diagrams, system designs, and other technical materials provided for educational purposes are examples only.

Actual AV systems may require different programming, engineering, configuration, equipment, safety measures, testing, and installation procedures.

Users are responsible for evaluating whether educational examples are appropriate for their particular environment.

10. Third-Party Products and Technologies

AV Institute may provide services or training involving third-party manufacturers, software, equipment, platforms, and technologies.

References to companies or products such as Crestron, Biamp, QSC, Q-SYS, or other manufacturers do not imply ownership, sponsorship, partnership, endorsement, or affiliation unless expressly stated.

Third-party products and services remain subject to their respective manufacturers' terms, warranties, licensing requirements, and policies.

11. Client Equipment and Systems

When providing professional services, AV Institute may work with equipment, programming, networks, configurations, or systems owned or controlled by clients or third parties.

Clients are responsible for maintaining appropriate backups of existing programs, configurations, files, credentials, and other important information before modifications are performed whenever applicable.

AV Institute is not responsible for failures caused by defective equipment, unsupported products, pre-existing system conditions, third-party modifications, network problems, manufacturer limitations, or circumstances outside AV Institute's reasonable control.

12. Scheduling and Cancellations

Appointments, consultations, service calls, training sessions, and other scheduled activities may be subject to cancellation or rescheduling policies communicated during booking or enrollment.

AV Institute reserves the right to reschedule services or training when reasonably necessary due to instructor availability, emergencies, technical issues, insufficient enrollment, or circumstances beyond our control.

13. Refunds

Refund eligibility may vary depending on the product, course, training program, digital product, or professional service purchased.

Any specific refund or cancellation policy presented during checkout, enrollment, booking, or within a signed agreement will govern that transaction.

Digital materials that have been accessed or downloaded and professional services that have already been performed may be non-refundable to the extent permitted by applicable law.

14. No Employment Guarantee

AV Institute may provide career education, professional development, technical training, and information concerning careers in the audiovisual industry.

AV Institute does not guarantee employment, interviews, job placement, promotions, income, contracts, or other career outcomes.

15. Limitation of Liability

To the fullest extent permitted by applicable law, AV Institute will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of this website, educational materials, training programs, or professional services.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited.

16. Disclaimer of Warranties

The website and general educational content are provided on an "as available" basis.

While AV Institute strives to provide accurate and useful information, we do not warrant that all website content will always be complete, error-free, uninterrupted, or suitable for every individual AV system or situation.

Specific professional services may be subject to warranties or commitments contained in a separate written agreement.

17. Communications

When you submit a form, request information, enroll in training, or purchase services, AV Institute may communicate with you regarding your inquiry, account, enrollment, appointment, purchase, project, or service.

Marketing emails or text messages will be sent in accordance with applicable consent requirements and the preferences you provide.

Where applicable, you may unsubscribe from marketing emails or reply STOP to marketing text messages.

18. Privacy

Your use of the website is also subject to the AV Institute Privacy Policy.

19. Changes to These Terms

AV Institute may update these Terms and Conditions periodically.

The updated version will be posted on this website with a revised "Last Updated" date.

20. Governing Law

These Terms will be governed by applicable laws of the State of Illinois and applicable federal law, without regard to conflict-of-law principles, except where another jurisdiction's law must apply.

21. Contact AV Institute

Questions concerning these Terms and Conditions may be submitted through the Contact page on the AV Institute website.

AV Institute
Chicago, Illinois
United States