Privacy Policy

Effective Date: September 29, 2026
Last Updated: September 29, 2026

AV Institute respects your privacy. This Privacy Policy explains how AV Institute may collect, use, store, and share information when you visit our website, submit forms, request services, enroll in training, communicate with us, or otherwise interact with AV Institute.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with AV Institute, we may collect information including:

Name

Email address

Telephone number

Company or organization name

Job title

Mailing or billing information

Service requests

Training interests

Course enrollment information

Appointment information

Communications with AV Institute

Form submissions

Project information

Technical support information

Payment and transaction information

Website usage information

Device and browser information

IP address

Marketing preferences

We collect only information reasonably related to providing, improving, administering, or marketing our services.

2. Information You Provide

You may provide information when you:

Complete a contact form

Request an AV service

Request a quote

Schedule an appointment

Enroll in training

Apply for an AV Institute program

Purchase a product or service

Download a resource

Subscribe to email or text communications

Contact AV Institute

Participate in surveys or assessments

Request technical support

Please avoid submitting confidential information that is not necessary for your request.

3. How We Use Your Information

AV Institute may use collected information to:

Respond to inquiries

Provide AV services

Prepare estimates and proposals

Schedule appointments

Manage projects

Process training applications

Manage course enrollment

Deliver educational content

Provide technical support

Process transactions

Send confirmations and reminders

Maintain customer and student records

Improve our website and services

Analyze website performance

Communicate important service information

Send marketing communications when permitted

Prevent fraud or misuse

Comply with legal obligations

4. Customer Relationship Management

AV Institute may use customer relationship management and automation technology to organize inquiries, manage customer relationships, schedule appointments, maintain contact records, and communicate with customers and prospective students.

Information submitted through AV Institute forms may be stored within these systems to help us manage your relationship with AV Institute.

5. Email Communications

If you provide your email address, AV Institute may use it to respond to your request and send transactional communications related to appointments, purchases, projects, training, or your account.

Where permitted and with appropriate consent, we may also send educational or promotional communications.

You may unsubscribe from marketing emails using the unsubscribe option contained in those messages.

6. SMS/Text Messaging

If you voluntarily provide your mobile telephone number and consent to receive text messages, AV Institute may send text communications consistent with the consent you provided.

Messages may include appointment confirmations, reminders, service communications, training information, or marketing communications when separately authorized.

Message frequency may vary. Message and data rates may apply.

Consent to receive marketing text messages is not a condition of purchasing goods or services.

You may reply STOP to discontinue applicable text messages. You may reply HELP for assistance where supported.

Mobile information will not be sold or shared with third parties for their own marketing or promotional purposes. Information may be shared with service providers when necessary to deliver messaging services on behalf of AV Institute, subject to applicable requirements.

7. Payment Information

When you purchase services, courses, or other products, payment information may be processed by third-party payment processors.

AV Institute may receive transaction information such as payment status, transaction amount, and billing details but may not directly store complete payment-card information when payment processing is handled by a third-party provider.

Payment processors maintain their own privacy and security practices.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Operate website features

Remember preferences

Understand website traffic

Measure website performance

Analyze visitor behavior

Improve marketing

Measure advertising effectiveness

Your browser may allow you to restrict or disable certain cookies. Doing so may affect some website functionality.

9. Analytics and Advertising

AV Institute may use analytics, advertising, or tracking technologies provided by third parties.

These technologies may collect information about website visits, interactions, devices, browsers, and advertising activity.

Where required by law, appropriate consent mechanisms will be provided.

10. How We Share Information

AV Institute does not sell personal information in the ordinary meaning of selling customer lists for money.

We may share information with service providers that help us operate our business, such as:

Website and CRM providers

Hosting providers

Payment processors

Email providers

SMS providers

Scheduling platforms

Analytics providers

Educational technology providers

Professional advisers

Contractors or vendors supporting AV Institute operations

These providers may receive only the information reasonably necessary to perform services on our behalf.

Information may also be disclosed when required by law, legal process, court order, governmental request, or when reasonably necessary to protect AV Institute, our customers, students, or others.

11. Data Security

AV Institute uses reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no website, network, electronic transmission, or storage system can be guaranteed to be completely secure.

12. Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain business and educational records, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business operations.

Retention periods may vary depending on the type of information involved.

13. Your Choices

Depending on applicable law, you may have rights or choices concerning your personal information.

You may contact AV Institute to request assistance concerning:

Updating inaccurate contact information

Marketing communication preferences

Access to certain personal information

Deletion requests where applicable

Questions regarding how information is used

Some information may need to be retained for legal, contractual, accounting, security, or legitimate business purposes.

14. Children's Privacy

AV Institute's website is not intended to knowingly collect personal information from children under 13 without appropriate authorization.

If AV Institute offers programs to minors, appropriate enrollment procedures and parental or guardian consent requirements may apply.

15. Third-Party Websites

The AV Institute website may contain links to websites, software, manufacturers, educational platforms, or other resources operated by third parties.

AV Institute is not responsible for the privacy practices or content of third-party websites.

Visitors should review the privacy policies of those organizations separately.

16. Changes to This Privacy Policy

AV Institute may update this Privacy Policy periodically to reflect changes in our services, technologies, business practices, or legal requirements.

Updates will be posted on this page with a revised "Last Updated" date.

17. Contact Us

If you have questions regarding this Privacy Policy or how AV Institute handles personal information, please contact us through the AV Institute website.

AV Institute
Chicago, Illinois
United States